Returns & Exchanges
At Nonna Lia, we take pride in the quality of our authentic Italian delicacies. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged or defective to ensure your satisfaction.
Contact Support
Email our customer care team within 24 hours of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photos of the damaged packaging and the product itself to help us verify the condition for our quality control team.
Wait for Review
Our team will review your request within 2 business days to determine if a replacement or a full refund is appropriate based on our freshness guarantee.
Receive Resolution
Once approved, a replacement shipment will be dispatched immediately, or a credit will be applied to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing