Frequently Asked Questions

Everything you need to know about our authentic Italian delicacies.

How do you ensure the freshness of the food during shipping?

We use insulated thermal packaging and eco-friendly cold packs to maintain optimal temperature throughout the transit process, ensuring your items arrive as fresh as they left our kitchen.

Where does Nonna Lia source its ingredients?

We pride ourselves on authenticity; 90% of our core ingredients, including our extra virgin olive oil and specialized flours, are imported directly from artisanal producers in Italy.

What is your return policy for perishable goods?

Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 24 hours for a full refund or replacement.

Do you offer gluten-free or vegan options?

Yes, we have a dedicated selection of gluten-free pastas and vegan-friendly sauces. You can filter our shop by dietary preference to find the perfect meal for your needs.

How long will my order take to arrive?

Standard shipping typically takes 2-3 business days. We prioritize mid-week shipping to ensure packages do not sit in transit facilities over the weekend.

Can I track my delivery in real-time?

Absolutely. Once your order is dispatched, you will receive an email with a tracking link and SMS updates to monitor your delivery progress every step of the way.